JN
Janeline Noble-Hite

1 reviews | Active since Jan 2019

04 Apr 2023, 06:33

Worst place to sign up with! No help no communication!

Bot myself band my his is working from home and my WiFi box is totally off. They advertise that they bare 24/7 but I called this morning early at 6am with no success!

Both me and my husband will loose a day from work due to vox. This is very pathetic for a company like yours not to send any notification regarding faults or outages.

0
Replies (2)
Vox Telecom
Vox Telecom's reply04 Apr 2023, 08:36
Official
Good day,  Pintar P 

Thank you for your review. 
Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply04 Apr 2023, 09:41
Official
Good day, Pintar P
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.

Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent.
 
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***

Kind Regards, 
Vox