Worst onboarding experience

Worst customer service in the world that is billed without connection. here is my experience with them. 1. The installation failed for a full month. 2. Multiple attempts at resolving this were not successful. 3. The data cable was installed and removed twice. 4. The receiver mechanism (router) was changed multiple times as well but was never successfully connected. 5. No installer has ever left the house with the WiFi working

Having lost two weeks of work and academic programme I lodged multiple call with the call centre to have this resolved with urgency, but this was never completed successfully. I received a call from the service urgent who wanted to understand the issue, I explained my frustration and instructed them to terminate this contract with immediate effect.

This instruction was clearly never carried through, I have never used a single gig on the line but I continue to be billed. I have had the most horrible experience with this company, I would never recommend them to anyone even though they are the only service provider in my area.

I have lodged disputes with them directly, but I was never called back or my multiple requests for a solution have been blatantly ignored.