Worst (non existent) Customer service ever!

After an awful, inefficient, drawn out installation 1 year ago (which took weeks longer than estimated, all the while being fobbed off with excuses) we were appointed an account manager who said they'd ensure we never experience poor service again.

in that year, we have been bombarded with attempts to sell us products and had constant follow ups... However, when we requested a line move 3 months ago, we experienced the same terrible service as before. Our requests were not responded to for ages until they finally submitted a request for a line move (1 week before we needed the move to take place)... It has been 6 weeks since, we have had limited responses and the only response we get is "It's been escalated"... We are paying for a line we can't use... Overpaid for a quote (which was a completely poor experience which I can liken to a con) and our small business is suffering at a time when it is trying to recover from Covid.

I cannot stress this enough - do not use VOX as your provider...