WN
Willem N
1 reviews | Active since May 2015
17 Feb 2025, 20:18
WORST IT SERVICE IN SA
We have been waiting two weeks for a router, and we deal with a "customer service" bot informing us that our problem is been attended to. Our problem has not been attended to, and apparently all call service centre team leaders or managers are IA generated responses. The worst service for a IT provider. Needles to say I have contacted additional IT companies to assist with a router.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
17 Feb 2025, 20:45 Good day, Willem !
Thank you for your post.
Kindly note that the above has been noted and escalated to the relevant department for further assistance
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the relevant department for further assistance
Feedback will be provided to you soonest.
Kind regards,
Vox
Vox Telecom's reply17 Feb 2025, 20:45
Official
Good day, Willem !
Thank you for your post.
Kindly note that the above has been noted and escalated to the relevant department for further assistance
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the relevant department for further assistance
Feedback will be provided to you soonest.
Kind regards,
Vox
Vox Telecom's replyOfficial
21 Feb 2025, 09:30Good day, Willem N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply21 Feb 2025, 09:30
Official
Good day, Willem N
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the router has been delivered.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox