Worst ISP Vox!

Below is a short description of my experience at vox and till today i can only see how i wasted precious time and funds for a service definitely not worth it I had to wait approximately 2-3 months for the vox account team to resolve a dispute with metro-fiber, "this was when i app**** for the line" the dispute was taking long because of the previous tenants account that was in areas i was also forced to select vox as a service provider because vox refused to release the line to any other service providers After i waited so long for the line to be cleared i was told that i have to wait another 1-2 Weeks for the metro-fiber team to confirm if there is actually a fiber line installed at the premises In this long waiting time i phoned the sales department several times to confirm if i am not able to change the installation package to a larger package as i believe the current requested will be to small they informed me that i should wait until the installation is completed witch i did After i requested my line to be increased i was finally able to make use of the full potential or so i thought after performing several speed tests from various company's/Websites i realized that my line did not even reach its peak and was a well 5Mbs slower whether this was on LAN or WIFI it did not matter the outcome Wiles on holiday my account was debited more than the corresponding amount and i was left with no choice other than to revers the transaction "R2083" after reversing this transaction i contacted vox immediately and waited for a response that to my understanding was of no help After waiting all the way till Jan 2020 i advised vox that the debit order is incorrect and the statement does not even show the correct amounts, vox continuously attempted to force my hand to make the wrong amount as a payment and assuring me the system will rectify it self I then responded that a payment can not be made if the statement is incorrect and the invoice is not correct, i had to wait another 2-3 weeks for this to be rectified with my service suspended receiving no service nor any profit from this venture With the above said i believe i was able to use the Fiber line for a total of 3 months in the time i have been living in my new home witch is 8 Months and since my application to date this was the worst experience i have ever received from a ISP provider and i firmly believe VOX needs to change direction into other service's I believe i started the initial process in August 2019

And today 2020 February 24th i received an updated bill for services that i never received todate even though i canceled my line in early February amd received a closing statement that now seems to be incorrect once again