MN
Mbali N
1 reviews | Active since Aug 2021
12 Mar 2024, 11:30
Worst ISP - *****sters
My sister paid for the fibre line as shown on the invoice now we get a call that they will suspend the line due to No payment of R151 which we made R779
This is pathetic and ***** on the highest level
I will report this company to ICASA... this is absolutely pathetic
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
12 Mar 2024, 12:01 Good day, Mbali N
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Best regards,
Vox Telecom's reply12 Mar 2024, 12:01
Official
Good day, Mbali N
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Thank you for your review
Kindly note that the details of your complaint has been sent to the debtors team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Regards
Vox
Best regards,
Vox Telecom's replyOfficial
15 Mar 2024, 09:27Good day, Mbali N
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,
Vox Telecom's reply15 Mar 2024, 09:27
Official
Good day, Mbali N
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Best regards,