DA
Danwin Ambros-Francis
1 reviews | Active since Jun 2018
07 Aug 2024, 16:17
Worst ISP Provider By Far
Worst customer service. The customer service staff do not acknowledge that you are chatting to a person so you are wondering whether you are chatting to a bot.
Besides the bad customer service, the internet reliability was way below par, not being able to have multiple devices connected without it periodically dropping and they are definitely throttling. Then I have to return a router which I had paid for because its on a lease basis? And when any configuration was done kn the router I had to sign a waiver for a router I dont even own. Laughable honestly.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
07 Aug 2024, 17:09Good day, Danwin A
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
As per service agreement:
Hardware rental
8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox. 8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
As per service agreement:
Hardware rental
8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox. 8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Kind Regards,
Vox
Vox Telecom's reply07 Aug 2024, 17:09
Official
Good day, Danwin A
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
As per service agreement:
Hardware rental
8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox. 8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist.
As per service agreement:
Hardware rental
8.5. Vox will retain the password for the Equipment. Responsibility for the IP configuration of the Service Configuration lies with Vox. 8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rentto-own contract
Kind Regards,
Vox
DA
Danwin Ambros-Francis's updateReviewer Update
07 Aug 2024, 17:22Be that as it may, your service must be about the customer. Nowhere in my term with Vox did I feel like a valued customer, on the contrary, I felt like the moment I signed the contract the service level dropped significantly.
As an example, I am back at Afrihost, seamless onboarding and I can use the router that they GAVE ME FOR FREE still.
Its amazing that you guys can reply so swiftly on Hellopeter but not on your own communication channels.
As an example, I am back at Afrihost, seamless onboarding and I can use the router that they GAVE ME FOR FREE still.
Its amazing that you guys can reply so swiftly on Hellopeter but not on your own communication channels.
DA
Danwin Ambros-Francis's update07 Aug 2024, 17:22
Reviewer Update
Be that as it may, your service must be about the customer. Nowhere in my term with Vox did I feel like a valued customer, on the contrary, I felt like the moment I signed the contract the service level dropped significantly.
As an example, I am back at Afrihost, seamless onboarding and I can use the router that they GAVE ME FOR FREE still.
Its amazing that you guys can reply so swiftly on Hellopeter but not on your own communication channels.
As an example, I am back at Afrihost, seamless onboarding and I can use the router that they GAVE ME FOR FREE still.
Its amazing that you guys can reply so swiftly on Hellopeter but not on your own communication channels.
Vox Telecom's replyOfficial
08 Aug 2024, 13:47Good day , Danwin
Trust you are well.
Kindly note that we have received confirmation that the customer service team did attempt to assist with the query received, Unfortunately we were unable to reach you on the nominated contact details on the account.
Please advise on a alternate number and/or on a suitable time for us to make contact .
Please advise if you prefer email correspondence instead ?
Regards
Vox
Trust you are well.
Kindly note that we have received confirmation that the customer service team did attempt to assist with the query received, Unfortunately we were unable to reach you on the nominated contact details on the account.
Please advise on a alternate number and/or on a suitable time for us to make contact .
Please advise if you prefer email correspondence instead ?
Regards
Vox
Vox Telecom's reply08 Aug 2024, 13:47
Official
Good day , Danwin
Trust you are well.
Kindly note that we have received confirmation that the customer service team did attempt to assist with the query received, Unfortunately we were unable to reach you on the nominated contact details on the account.
Please advise on a alternate number and/or on a suitable time for us to make contact .
Please advise if you prefer email correspondence instead ?
Regards
Vox
Trust you are well.
Kindly note that we have received confirmation that the customer service team did attempt to assist with the query received, Unfortunately we were unable to reach you on the nominated contact details on the account.
Please advise on a alternate number and/or on a suitable time for us to make contact .
Please advise if you prefer email correspondence instead ?
Regards
Vox