fM
floyd M

1 reviews | Active since Mar 2020

04 Dec 2023, 12:53

WORST ISP PERIOD

VOX AND VUMATEL!!! Where do I start what a terrible partnership I was called by vumatel to selling to vox citing that they are their number partner...not even two months later the number of complaints I have had to lodge it's beyond me and now I've been having inconsistent connective for almost 24 hours Ervin or Ivin from technical support just basically tells me that Vumatel is "working" on the line and I will keep having drops until they are done...what us the eta for Vumatel..he does not know.

I'm in the tech space I've been working with many different ISP from an enterprise level and for my home I've changed a couple so trust me Vox is the worst in service I don't understand how they are rated the best when clearly majority of customers don't think so.

The numbers speak for themselves in customer satisfactory levels Vox is the worst only reason I changed is because my previous ISP does not service my new complex or else I would have definitely stayed.

0
Replies (4)
Vox Telecom
Vox Telecom's reply04 Dec 2023, 13:41
Official
 Good day  Floyd M,

Thank you for your review.

The details of your complaint have been noted and escalated to the support team for a further investigation.
A technical agent will be in contact with you shortly. to assist further.

Kind regards,
Vox 
 

Best regards,

Vox Telecom
Vox Telecom's reply06 Dec 2023, 06:55
Official
Good morning Floyd M ,

Kindly note that our technical team has tried to contact you with no success.
Kindly provide an alternative number or suitable time for contact.

Kind regards,
Vox

Best regards,

Vox Telecom
Vox Telecom's reply07 Dec 2023, 19:25
Official
 Good day, Floyd
Vox would once again like to thank you for your review, and for allowing us the opportunity to assist. 
HelloPeter will be sending you a follow up email , To rate Vox on a scale 0 to 10
Please take the time to complete  the follow up NPS score.
Thank you - Vox 

Best regards,

Vox Telecom
Vox Telecom's reply07 Dec 2023, 19:28
Official
  Good day,Floyd M
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that your link is up.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

 
Kind Regards,
Vox 

Best regards,