1 reviews | Active since May 2023
Worst ISP in the universe.
I hope hello Peter can have customers rate a company in negative starts.
Wow. What utterly bad, nonsense, pathetic and flotsam ISP Vox is!!!!! Please people do not ignore all the bad reviews when doing research for an ISP, WOW!!! I have a 400 download and 200 upload fibre line, and I cannot even open my banking app on my phone the internet is useless, Vox provides internet from the Stone Age and don’t get me started with non existent customer service… oh boy it doesn’t stop their either you call and non of you calls gets answered when you do get through to someone once every leap year your problem doesn’t get resolved or they place you on hold till the next solar eclipse. Damn it’s bad very very bad. I’ve sent email to help even to support but you ticket gets closed but no made contact to help.
My problem still persists till this day and I’ve still not received the assistance I needed.
Please if you reading this review please stay far away from Vox if you want to live a healthy life. Please please please tell you friends and family to run far away when it comes to Vox and giving internet they are bad very very bad at their job.
Why do I need to result to help Peter to get assistance from VOX? I am paying you every month for your service but unfortunately it’s really only been bum cheeks service I’ve been getting.
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Fibre and Telecommunications Products are best effort Broadband Services, which does not provide full reliability on all additional services.
There is no Service Level Agreement between Vox and the customer with regards to resolution timeframes of downtime and provision of strength on different PlayStation/Gaming/Internet TV connections or any other services making use of the Broadband Services. There is also no agreement which guarantees 100% uptime or a credit for downtime, should there be any.
The services performs to the best of its ability and should any issues arise;
we have capable technical engineers available 24/7 awaiting to assist customers to come to a speedy resolution within a very limited time frame.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox