Worst ISP in KZN

I should have done my homework first before signing up with Vox. My comments are no different than those of the hundreds of consumers on this forum. Whilst there are some knowledgeable staff at Vox who go above and beyond, the rest I am not sure about. Here are some of my experiences with Vox Durban.

1. It took them weeks before I could get my FTTH installed. 2. My internet was dropping every 30 minutes. I eventually decided to cancel my services, bearing in mind that the service was only 2 months old. I did inform them that if they resolved the internet dropping issue then they should retract my cancellation request, and we could then move onto resolving the line speed issue. They finally managed to get Link Africa out to change the ONT, which resolved this issue. You guessed it, they went ahead and processed the cancellation. 3. I ordered and was paying for a 200 Mbps fibre line that barely reached 89 Mbps during multiple speed tests. Prior to them having the ONT changed, i reached speeds of 150 Mbps. 4. My service was cancelled on the 31st March 2023. I phoned in around about the 27th of March requesting for an early line release. Yes, you guessed it; to this date the line has not been released. 5.Lets not talk about wait the time to speak to an agent when you phone Vox. When you finally get through, you are then transferred to another agent, and another and another, and so it goes on. Most of the times they end up cutting your call. I have spent hours calling Vox for support. At the point in writing this the total spend so far is about R700.00. I am dreading calling them again about the line release.

in this process dealing with Vox, it has taught me patience and made me realise that dealing with Telkom is a walk in the park.My advice to anyone wanting to use Vox as their ISP should carefully do their homework, read the comments here before making up your mind.