Worst ISP I have ever dealt with

I would not recommend anyone ever to use this ISP. It has been hell just for them to install my line and send my router.

Take this challenge: just try phoning their support line and see out of 10 times, how many times your call will just be dropped before you actually reach someone. Then if you actually make it through to the queue, choose the option for them to phone you back. They finally phoned me back after 16 hours, however I was only the 6th person in the queue at the time. In the meantime, I was able to get through in the interim to someone by not having them phone me back and actually holding on (I was extremely lucky, I must add). So why did it take them so long to phone me back then if the queue was cleared. I have during the past 2 weeks experienced so much drama and issues with this ISP, I could write a book. Other examples include, one department not sharing the information with another department and still phoning me to install my line, when it was already installed and then a few hours later them phoning again to arrange for a line installation AGAIN! Then, when sending them mails, you are extremely lucky if they actually respond to a mail. And then their mail and phone etiquette leaves so much to be desired as they speak to a person like trash.

I wouldn't recommend them to my worst enemy, let alone family or friends.