Worst ISP ever

Item: Vox Telecom
Rating: 1
Author: stipp.werner stipp.werner

You can never get hold of sales or accounts via phone. You are always in a queue with 40 people before you. You have the option to call back, but they never call back. Logged how many tickets via e-mail. They mever reply or address the issue.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

07 Feb 2023, 15:59

Good day , Werner S

Thank you for your review.

Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply07 Feb 2023, 15:59

Official

Vox Telecom's replyOfficial

13 Feb 2023, 14:44

Good day, Werner S

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation from your Account Manager that the downgrade request were attended to.

Should you require any further assistance, please do not hesitate to contact us on *** or email ***

Kind Regards,
Vox

Vox Telecom's reply13 Feb 2023, 14:44

Official