Worst ISP ever!!!

I’m utterly shocked by the lack of accountability from this company, they don’t even deserve a single star!!!

I cancelled fibre from my one house and ordered newly for my other house. The eta for delivering the router took 2 weeks but I was charged for the full month! The old router was supposed to be collected by their team, I received email confirmation but nobody came to fetch the router and I was billed for the fact that THEIR technicians didn’t fetch THEIR equipment and to top it all off they suspended my internet service for something I am not responsible for because they closed their ticket!!!! I’m extremely disappointed and cannot express enough how much I hate this company