CM
Craig M
1 reviews | Active since Apr 2018
29 Dec 2021, 07:56
WORST ISP!!
Worst ISP EVER!! In September 2021 I asked Vox to start arrangements to move my service to a new address because I was moving house. I was due to move on the 1st November. VOX failed to act at all until I escalated and it then took 3 install attempts before the service was connected. I had no service from VOX for almost the whole of November yet they continued to bill me. I am now being billed for TWO services and pro-rata for the new connection, in spite of lodging a complaint about no service for the month of November. The VOX accounts department response was unhelpful, arrogant and ********. This will be escalated to the Ombudsman - such poor service!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
29 Dec 2021, 08:11 Good day, Craig M
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply29 Dec 2021, 08:11
Official
Good day, Craig M
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
CM
Craig M's updateReviewer Update
03 Jan 2022, 18:25Wow - not a word from VOX Telecom, in spite of their promise to "investigate and provide feedback soonest"
If this is your version of customer service then you most certainly wont be retaining me as a customer!!
If this is your version of customer service then you most certainly wont be retaining me as a customer!!
CM
Craig M's update03 Jan 2022, 18:25
Reviewer Update
Wow - not a word from VOX Telecom, in spite of their promise to "investigate and provide feedback soonest"
If this is your version of customer service then you most certainly wont be retaining me as a customer!!
If this is your version of customer service then you most certainly wont be retaining me as a customer!!
Vox Telecom's replyOfficial
03 Jan 2022, 18:42Good day Craig M, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply03 Jan 2022, 18:42
Official
Good day Craig M, Thank you for your enquiry. Kindly note that we have escalated your enquiry. We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox