Worst ISP

When they sign you up, they are so effecient and making sure you signed up, but after you sign up it's like selling your soul to the devil, THE WORST customer service and after sale service I have ever experienced, AMY and Devashini in the ACCOUNTS department just to mention 1 situation, they never follow up on an issue you have to call and run after them, i upgraded my line speed and had so much help, they even called to confirm the upgrade, a week later after not experiencing any better connection i wanted to downgrade and was told to do it myself, i sent emails and called requesting to downgrade and assumed it was finalized, a month later my line gets cut and i am told it wasn't downgraded and now i have to pay that extra amount for w full month, excluding the week I wanted it for xl, after calling and emailing begging for responses i was told to downgrade the line again online, after doing so, i called and had my line restored, refusing to pay for the extra month which i showed proof requesting to cancel multiple times, yesterday my line gets cut again saying i owe 2 MONTHS worth of money for a line i requested to cancel 2 and a half months back, and now, speaking to AMY from ACCOUNTS, explaining to her everything, i am told it's my problem and it won't be restored if i don't pay 2 and half months worth of fees. Horrific experience.