Worst ISP

So tonight I sent vox technical support a message saying I have no internet access. Send them pictures and I was told switch it all of for 3 min and after that power it up. I did do as instructed and when I sent a message to the chat I got no response.

15 days ago I sent a email asking for a manager but yet didn't get any reply. I'm having the same error and I need to contact them at least once a month . This has been ongoing for more than 6 months and nothing has been done, no solution or update. One support agent updates the confirmation and the other removes it... makes me doubt if they know what they doing.

I'm intrigued to see what the response will be to this post as emails and whatsapp chats clearly can't solve the issue. I'm paying for a service that can't be provided , it always comes in temporary solutions