AvdM
Andre van der Merwe
1 reviews | Active since Dec 2020
26 Apr 2024, 15:37
WORST ISP
Stay away! No customer service. Faulty line for 2 months and they keep taking your money. Promise credits and then hit you with poor contract clauses to get out of passing a credit. Cancelled the service and was suspended a week before the end of the month even though I paid for the full month. *********!
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
26 Apr 2024, 15:52Good day, Andre
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply26 Apr 2024, 15:52
Official
Good day, Andre
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
AvdM
Andre van der Merwe's updateReviewer Update
27 Apr 2024, 07:29And not just the poor service. After suspending services and telling me all debits are stopped, VOX debited my account yet again without providing me with any service. *******!
AvdM
Andre van der Merwe's update27 Apr 2024, 07:29
Reviewer Update
And not just the poor service. After suspending services and telling me all debits are stopped, VOX debited my account yet again without providing me with any service. *******!
Vox Telecom's replyOfficial
21 May 2024, 09:34 Good day, Andre
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been approved
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been approved
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply21 May 2024, 09:34
Official
Good day, Andre
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been approved
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this complaint was being investigated.
Kindly note that the refund has been approved
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox