GvdM
Gerda van der Merwe
1 reviews | Active since May 2023
04 May 2023, 15:18
Worst ISP!
This is the worst customer service received from ISP. We have existing fibre in the flat and a month later, we are still waiting. The account is prepaid and the PMO over promise and under deliver, still waiting for an update. She simply does not respond to emails.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
04 May 2023, 15:47Good day, Gerda van der Merwe
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 May 2023, 15:47
Official
Good day, Gerda van der Merwe
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
18 May 2023, 10:02Good day, Gerda van der Merwe
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The refund was also processed on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The refund was also processed on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 May 2023, 10:02
Official
Good day, Gerda van der Merwe
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The refund was also processed on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the order and the cancellation request has been actioned accordingly.
The refund was also processed on your account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox