EM
Esmeralda M
1 reviews | Active since Nov 2016
19 Oct 2023, 11:57
Worst ISP
I paid my account on the 3rd. And then by the 15th, my account was suspended. With no reason nothing. I have send the proof more than once but still no joy
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
19 Oct 2023, 12:15Good day , Esmeralda
Thank you for the review.
Please send Vox a PDF attachment with the proof of payment, multiplate screenshots was sent, however that will not have sufficient information to trace and allocate the payment accordingly.
Kindly note that the details of your complaint has been sent to the debtors team to assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
Please send Vox a PDF attachment with the proof of payment, multiplate screenshots was sent, however that will not have sufficient information to trace and allocate the payment accordingly.
Kindly note that the details of your complaint has been sent to the debtors team to assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Oct 2023, 12:15
Official
Good day , Esmeralda
Thank you for the review.
Please send Vox a PDF attachment with the proof of payment, multiplate screenshots was sent, however that will not have sufficient information to trace and allocate the payment accordingly.
Kindly note that the details of your complaint has been sent to the debtors team to assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for the review.
Please send Vox a PDF attachment with the proof of payment, multiplate screenshots was sent, however that will not have sufficient information to trace and allocate the payment accordingly.
Kindly note that the details of your complaint has been sent to the debtors team to assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
EM
Esmeralda M's updateReviewer Update
19 Oct 2023, 12:25How many times must I send it to your payments email.
I need my INTERNET TODAY
I need my INTERNET TODAY
EM
Esmeralda M's update19 Oct 2023, 12:25
Reviewer Update
How many times must I send it to your payments email.
I need my INTERNET TODAY
I need my INTERNET TODAY
EM
Esmeralda M's updateReviewer Update
19 Oct 2023, 15:16I had to redo the pmt !!!!
EM
Esmeralda M's update19 Oct 2023, 15:16
Reviewer Update
I had to redo the pmt !!!!
EM
Esmeralda M's updateReviewer Update
19 Oct 2023, 15:28I will do anything to get my internet back on. I NEED TO WORK. SO I HAVE PAID VOX 2 TIMES THIS MONTH
EM
Esmeralda M's update19 Oct 2023, 15:28
Reviewer Update
I will do anything to get my internet back on. I NEED TO WORK. SO I HAVE PAID VOX 2 TIMES THIS MONTH
EM
Esmeralda M's updateReviewer Update
20 Oct 2023, 07:17After doing the 2nd payment I am threatend with final demand letters. These people are sick
EM
Esmeralda M's update20 Oct 2023, 07:17
Reviewer Update
After doing the 2nd payment I am threatend with final demand letters. These people are sick
Vox Telecom's replyOfficial
23 Oct 2023, 09:44Good day, Esmeralda
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the suspended account.
n the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Please always use the account number as payment reference in order to allocate accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the suspended account.
n the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Please always use the account number as payment reference in order to allocate accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply23 Oct 2023, 09:44
Official
Good day, Esmeralda
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the suspended account.
n the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Please always use the account number as payment reference in order to allocate accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the suspended account.
n the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Please always use the account number as payment reference in order to allocate accordingly.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox