Worst Internet service (or non-internet-service) provider

Was initially very impressed with the quick method to load the fibre order online, loading of documents etc. The router got delivered before even a check was done on the fibre line. But then the problems just began. I indicated that the setup is not working, and asked if someone can assist. First the phone just rings, goes dead or "say the person at extension is not available", or you just hang on. Love the slogan available 24/7. Then I called the other lines (Sales) and follow up. I asked for a technician to be sent out to assist. No one is committing to anything of the sort. Each agent just apologises for the inconvenience and says it will be escalated. By ourselves we then figures out (with the help of a technical friend) that there is no power cable to the existing fibre cable. The previous tenants must have taken the power cable. So I call again - provide this info to Vox. Again - sorry mam, we can only escalate to the fibre provider. I logged a complaint on the fibre infrastructure website (as no nr to even call them - Frogfoot). didn't help. I said to each agent I spoke to, that I emailed the same story, and each time just apologise and no technician sent out to even come see or assist with setup. I placed the order before we moved in with the idea that it would be ready soon after move in - but sadly nothing after a month. Still no power cable and not technician. Just lovely automated statements that get sent, but no Fibre and not internet. So I decided to cancel the order. Then there was again a quick email to log the cancellation order but I have to pay for the router that was delivered as I cancelled before the 12 months were up. But I haven't even received any internet service for one second and no resolution to the problem and willingness to do business with me as a customer wanting to purchase your product. This was the worst ever experience that I've had with a internet provided. The worst. The bad part it still isn't finished. I cannot get a cancellation letter out of Vox telecom so that I can try another internet provider - hopefully one that wants to provide internet and service of how best to provide good internet service for our home. So the saga continues. I will never recommend anyone to Vox telecom. If there were zero stars - I would select it.