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SJ
Senzy J

1 reviews | Active since Jul 2012

22 Jan 2023, 13:13

Worst Internet Provider

Vox is the worst Internet provider, we have had no internet connection for over 24 hours now... Nobody knows whats happening, they keep saying Vumatel is working on the issue... Everytime this happens it goes on for 36 hours sometimes... don't sign with Vox and Vumatel please... worst providers they have joined Telkom really fast

0
Replies (4)
Vox Telecom
Vox Telecom's reply22 Jan 2023, 13:41
Official
Good day , Senzy

Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
Vox Notice: Vumatel Fibre Services (FTTH). Pietermaritzburg. Customers may experience problems with no connectivity. Fault has been escalated to Vumatel to investigate. Further feedback to follow.

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

Regarrds
Vox
SJ
Senzy J's update22 Jan 2023, 13:49
Reviewer Update
SAME FORWARDED MESSAGE SINCE YESTERDAY STILL NO CONNECTION YET YOU EXPECT PAYMENT
SJ
Senzy J's update24 Jan 2023, 09:24
Reviewer Update
You busy updating Facebook saying issues resolved yet we still have no connection 4th day now? How are we getting compensated for this bull**** service?
Vox Telecom
Vox Telecom's reply24 Jan 2023, 12:43
Official
Good day, Senzy J

Thank you for entrusting us with your service request.

The outage affecting your services has been resolved.
Please reboot your router and ONT to restore connectivity

Regards 
Vox