KM
KEENAN M
1 reviews | Active since May 2024
11 May 2024, 16:49
WORST INTERNET EVER
An absolute waste of money!! It has been one month of service and not one good day of service. This internet continuously buffers. There is no internet service in one bedroom in a 2 bedroom apartment and this has been from day1. We have logged numerous tickets. Had technicians out and NOTHING has been resolved. I am now being told that I need to get extenders for a 2 BEDROOM APARTMENT that will cost us R1800?!?! I have had it with Vox. My account was debited with R1,300 for a month of service and pro-rata for last month. WHAT HAVE I PAID FOR?? COME AND TAKE YOUR ROUTER I AM BEGGING AND LET ME FIND SOMEONE ELSE WHO CAN PROVIDE ME WITH A SERVICE WE ARE PAYING FOR
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
11 May 2024, 17:39 Good day KEENAN Thank you for your post.Kindly note that the details of your complaint has been sent to Cancellation team for assistance.We will contact you directly to assist with the complaint.Kind Regards
Vox Telecom's reply11 May 2024, 17:39
Official
Good day KEENAN Thank you for your post.Kindly note that the details of your complaint has been sent to Cancellation team for assistance.We will contact you directly to assist with the complaint.Kind Regards
Vox Telecom's replyOfficial
17 May 2024, 09:06Good day, KEENAN
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply17 May 2024, 09:06
Official
Good day, KEENAN
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. Unfortunately we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox