ME
Mariette E
1 reviews | Active since Oct 2023
15 May 2024, 12:29
Worst in fibre supply
The worst service ever. We have been requesting feedback on the installation process for fibre on a weekly basis. It has been 2 months, nothing has been done. I contacted your offices today and when I queried the installation, the operator cut me off.
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Replies (2)
Vox Telecom's replyOfficial
15 May 2024, 13:03Good day , Mariette E
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's reply15 May 2024, 13:03
Official
Good day , Mariette E
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Thank you for the review.
We received your complaint via our company complaint platform.
This has been escalated , We will investigate the matter and provide feedback to you soonest.
Regards
Vox
Vox Telecom's replyOfficial
16 May 2024, 13:11Good day, Mariette E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team is in contact and assisting with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team is in contact and assisting with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 May 2024, 13:11
Official
Good day, Mariette E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team is in contact and assisting with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Project Management team is in contact and assisting with the query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox