AZ
Andries Z
1 reviews | Active since Nov 2011
05 May 2023, 07:24
Worst Ftth service ever
App**** on 8 Apr (almost a month ago to get a fibre service in a pre-connectorized unit in Pretoria and after at least 10 escalations to both Vox and Frogfoot, the service is still not working. Feedback is ridiculous and the app useless. No ways to properly escalate. This is in great contrast to my other recent experience with WebAfrica/Openserve fibre in new build case where I received prompt friendly service, proper app and installation in days. I'll never use Frogfoot/Vox combo ever again!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 May 2023, 07:58Good day, Andries
Thank you for your review.
The query has been escalated to our Project Management team.
A consultant will get in touch with the account holder and assist accordingly.
Kind regards
Vox
Thank you for your review.
The query has been escalated to our Project Management team.
A consultant will get in touch with the account holder and assist accordingly.
Kind regards
Vox
Best regards,
Vox Telecom's reply05 May 2023, 07:58
Official
Good day, Andries
Thank you for your review.
The query has been escalated to our Project Management team.
A consultant will get in touch with the account holder and assist accordingly.
Kind regards
Vox
Thank you for your review.
The query has been escalated to our Project Management team.
A consultant will get in touch with the account holder and assist accordingly.
Kind regards
Vox
Best regards,
Vox Telecom's replyOfficial
05 May 2023, 14:58Good day, Andries
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Frogfoot Air installation is now complete.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Frogfoot Air installation is now complete.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,
Vox Telecom's reply05 May 2023, 14:58
Official
Good day, Andries
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Frogfoot Air installation is now complete.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Frogfoot Air installation is now complete.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Best regards,