LN
Lizelle N
1 reviews | Active since Apr 2022
08 May 2023, 16:41
WORST FIRBE COMPANY TO GO WITH!!!!!!!!!!
THIS COMPANY KNOWS NOTHING ABOUT CUSTOMER SERVICE. QUICK TO TKE YOUR MONEY EVERY MONTH OR QUICK TO CALL YOU TO FIND OUT WHEN PAYMENT WILL BE PAID,BUT CANT CALL AT CUSTOMER TO ADVISE THEM WHEN THE FAULT WILL TO SORTED. WE HAVE BEEN SITTING WITH OUT FIRBE FOR THE 8 DAYS AND STILL NOTHING!!!!!!!!!!!!!!!!!!!!
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 May 2023, 17:15Good day Lizelle N
Kindly note that we have received your Complaint, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with an update on progress of your resolution. The reference is VOX***8
Kind Regards
Vox
Kindly note that we have received your Complaint, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with an update on progress of your resolution. The reference is VOX***8
Kind Regards
Vox
Vox Telecom's reply08 May 2023, 17:15
Official
Good day Lizelle N
Kindly note that we have received your Complaint, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with an update on progress of your resolution. The reference is VOX***8
Kind Regards
Vox
Kindly note that we have received your Complaint, thank you.
The details of your complaint has been escalated internally for further investigation.
We will contact you shortly to assist with an update on progress of your resolution. The reference is VOX***8
Kind Regards
Vox
Vox Telecom's replyOfficial
06 Jun 2023, 11:27Good day , Lizelle N
Thank you for your patience while this matter was being investigated.
A Quotation was emailed from Vumatal for the re installation of the fibre , the cable got damaged.
Kindly note that we have received confirmation that the Support team did attempt to assist, Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist accordingly.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
A Quotation was emailed from Vumatal for the re installation of the fibre , the cable got damaged.
Kindly note that we have received confirmation that the Support team did attempt to assist, Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist accordingly.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2023, 11:27
Official
Good day , Lizelle N
Thank you for your patience while this matter was being investigated.
A Quotation was emailed from Vumatal for the re installation of the fibre , the cable got damaged.
Kindly note that we have received confirmation that the Support team did attempt to assist, Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist accordingly.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
A Quotation was emailed from Vumatal for the re installation of the fibre , the cable got damaged.
Kindly note that we have received confirmation that the Support team did attempt to assist, Unfortunately we were unable to reach you on the nominated contact details on the account.
However, SMS and email notices were sent to advise that we have not been able to make contact to assist accordingly.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox