ME
Mariette E
1 reviews | Active since May 2023
10 Sept 2024, 08:58
WORST FIBRE SUPPLIER
My company decided to approach Vox for fibre to business installation in March. The order was only processed in May. The initial lead time was 4 to 6 months. We had to wait for 21 x wayleaves to be approved, which was done in June. We are now waiting for the build start date. I tried to get this matter escalated and was contacted by one of their team leaders, also with empty promises. Two weeks have passed since last communication from Vox. Should you wish to respond to this complaint, please don't respond with "your complaint has been sent to the project manager". the project manager hasn't done anything since this matter was escalated. I want something to be done about this immediately.
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Replies (2)
Vox Telecom's replyOfficial
10 Sept 2024, 09:14Good day, Mariette E
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number / order number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number / order number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's reply10 Sept 2024, 09:14
Official
Good day, Mariette E
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number / order number in order for us to assist accordingly.
Thank you in advance
Vox
Thank you for the review.
Unfortunately, we have not been able to allocate this query to your Vox Account with the information provided in the original correspondence.
Kindly provide us with your Vox Account number / order number in order for us to assist accordingly.
Thank you in advance
Vox
Vox Telecom's replyOfficial
10 Sept 2024, 13:06Good day, Mariette E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the project management team has made contact and assisted accordingly.
We can confirm the order is still within SLA, order logged on the 16th of May. The original forecast for the link is November 2024
The project management team will keep ownership of your complaint and keep you updated,.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the project management team has made contact and assisted accordingly.
We can confirm the order is still within SLA, order logged on the 16th of May. The original forecast for the link is November 2024
The project management team will keep ownership of your complaint and keep you updated,.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply10 Sept 2024, 13:06
Official
Good day, Mariette E
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the project management team has made contact and assisted accordingly.
We can confirm the order is still within SLA, order logged on the 16th of May. The original forecast for the link is November 2024
The project management team will keep ownership of your complaint and keep you updated,.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the project management team has made contact and assisted accordingly.
We can confirm the order is still within SLA, order logged on the 16th of May. The original forecast for the link is November 2024
The project management team will keep ownership of your complaint and keep you updated,.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox