Worst Fibre Service Provided

The worst fibre service provider in the world. If I could find a service provider that could come install today I would go with them even if we had to pay more money just to leave Vox with Frogfoot. These people communicated with me in October that they would cancel air fibre that was not working well for us for the past two years, we upgraded and I asked them that when they do the upgrade they should ensure that we do not miss a day of WiFi. The change should happen simultaneously because I work from home. All this happens well in advance before the cancel the old one. On 1st Nov they cancel the old one, then we must contact them to order a new one, which I thought was done October, then we must follow up with them, call using my own airtime, I speak to them all day on the phone, only for them to tell me this morning that I was not reachable they need an alternative number in the mean time I was communicating with them all day on the number that they contacted me on this morning. I have been fighting with this service provider for so long that I am emotionally exhausted. Then when they contact me on the same number that they have on the system and have been communicating with them on, they tell me that they can only come on Thursday afternoon because I have to wait in line, I am the last one since they r only logging my call today. In the mean time I thought that everything was finalised in October. Imagine going a week with no WiFi now, that means all these days will have to be leave off work. I am so upset.