CZ
Claudio Z

1 reviews | Active since Mar 2019

21 Aug 2025, 16:03

Worst Fibre Experience of All Time

Absolutely useless. I place my fibre order on 28th of July. It took 3 weeks because an individual in the PMO Department decided to not confirm receipt of my proof of residence, to which I had to follow up multiple times before eventually getting through to her on the phone and being told "I didn't anything". Eventually the ONT was installed on Monday 18th August and I am told it takes 24-72 hrs to activate the line. So I follow up again today, 72 hours later, and there is another run around that "Openserve will be at your premises today to activate on-site" and yet I am still waiting.

The FTTH PMO Specialist cannot even bother to answer my emails, or even have the slightest decency to keep me updated as to what is going on.

This is the most useless company I have ever had to deal with. You should actually be ashamed of yourselves and your employees.

0
Replies (2)
Vox Telecom
Vox Telecom's reply21 Aug 2025, 16:27
Official
 Good day,  Claudio !

Thank you for the post.

Kindly note that the above has been noted and escalated for investigation and resolution.

Feedback will be provided to you soonest.

Regards,

Vox 
Vox Telecom
Vox Telecom's reply26 Aug 2025, 07:59
Official
Good day, Claudio 

Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed. 
 Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox