Worst Fibre Connection Ever!

Worst Fibre Connection Ever!

We were sold a fibre-to-the-home connection for our business, despite clearly stating that we are a business, and we were assured that this would not cause any issues. However, we have now been without WiFi at our business for 3 days, going on 4 days tomorrow.

The support centre initially blamed Openserve, who visited our office and confirmed that the issue lies with Vox. A Vox technician then came out and blamed Openserve, but after 3 days without WiFi, a second Openserve technician again confirmed that the problem is on Vox’s side.

This is by far the worst experience I have ever had, and I will not recommend Vox to anyone in this business park. We even changed our dynamic IP address to a static IP address, and still, we have no WiFi.

We have now lost 3 days of work during the month-end and cannot even send quotes to customers. We have personally logged calls and contacted the Vox support team 19 times, yet there is still no WiFi.

The Vox support technician who came on-site requested urgent assistance from the network specialist, Mr M. Botha, who ignored him, leaving him waiting over an hour for a response, with no success.

We have lost business and income, and we are now going on 4 days of lost productivity due to Vox giving us the runaround. We do not know what else we can do to receive the service we paid for. This is unacceptable, and I would not want any other business to go through the same issues, so choose your ISP wisely ...stay clear of VOX Telecom!