DM
David M
1 reviews | Active since Aug 2021
31 Oct 2022, 23:13
Worst Fiber
Never again. A sales agent told me that the fiber is a month-to-month service because I told home I will be in Sweden for 3 months and won't use the internet. When I didn't pay they threatened to cancel the account. The service is bad. No response to explain. Very impersonal and very useless in responding to queries. You are just a number to them.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 Nov 2022, 08:54Good day, David M
Thank you for your review.
Kindly note that the details of this query has been sent to the sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Nov 2022, 08:54
Official
Good day, David M
Thank you for your review.
Kindly note that the details of this query has been sent to the sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the sales team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
03 Nov 2022, 10:58Good day, David M
Thank you for your patience whilst this matter was being investigated.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply03 Nov 2022, 10:58
Official
Good day, David M
Thank you for your patience whilst this matter was being investigated.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox