Worst experience I have ever had

I have never dealt with any company more unprofessional. My journey with VOX has been a total nightmare from the begging.

In August I took out 2 fibre lines with vox for 2 separate addresses. I was very excited as they came highly recommend. Vox then included RSAWEB for their reasons which I am not aware of. Vox came to install my line end August in tableveiw and it worked fine. They were having problems with the line in century city which is the second address. They came to install a few things however it never worked.

When time for payment came I received an email from RSAWEB with the outside balance and payment details. I called the number provided on the email before making a payment because I did not want any mix ups and the IVR system was Vox. I confirmed wether the payment I am making is for the correct address which is my tableveiw address since its the only line that actually worked.

After making the payment I received a confirmation email from RSAWEB advising that my payment has been received. A few days after that I received a collection notice from VOX and I was very confused seeing that I had already made payment. My line was suspended. I called Vox and their customer service is PATHETIC. I say knowing what customer service should be, I am a call center agent as well for a UK company and if I had provided that level of service I would for sure be fired. I spoke to multiple agents and they were clueless passing me from one department to another. I raised several complaints over the phone however I have heard nothing from VOX. I sent vox a few emails and spoke was corresponding with Liz Stetson who was really unhelpful. I explained what was happening and attached proof of payment as was as the payment confirmation I got from RSAWEB and asked her to please look into this. Liz’s response to me was “sorry these are not our payment details “ without even investigation how RSAWEB was included in by themselves as Vox in our contract.

Vox and RSAWEB are now billing me for the same line and because I have refused to make payment until I know what is going on both these companies are threatening to send me to debt collectors. I have not received a single email or phone call from Vox about my complaints or concerns raised both via email and phone call however on a daily I am getting collection letters.

I no longer want anything to do with these companies they have ruined my life. I need to apply for a new lease in a month and these will impact me massively and I will end up with no place to live. Can I please get some help with this im so exhausted by this.