Worst experience ever! Reporting you!

I have been struggling with a billing issue since January, spoke to kayla multiple times.. I've also stated to her that i will not pay anything because I was never made aware that my service have been fixed on vumatels side and the router never worked anyway. So why should I pay anything for something I never got the chance to use... AND durian the time that vumatel was trying to get te internet on the was not once any reply on any of my emails. EVEN Still when I send an email i get NOOOOOO reply! I'm sick and tired of this! I'm going to report you at ISPA I'm now done! Your customers mean nothing to you... Worst customer service ever! You can come get your device... Neatly packed away in its box because it never got the chance to be used...