Worst experience ever from VOX

I have had the worst experience from day one with Vox. Great products but once you are locked the customer service is atrocious.

I started a 12 month contract with vox in april 2021. Obviously once the first payment went off the service dropped dramatically, from not being able to get through, to being completely ignored by what they seem to call an "Account Manager" on emails.

Thw last week of feb I called to discuss the cancellation of my contract which means on the 01/04/2022 the 12 month contract comes to an end. After bring shut off by the inexperienced CS consultant I was told that I have to pay an early cancellation fee as I'm cancelling before the 12 months is up. After explaining that this is not an early cancelation but merely a notice that the contract ends 01/04/2022. The consultant advised that I should rather email their cancellations team during the month of March (closer to the expiry date). Well I have done this, as expected no response but merely an invoice again requesting that i pay the cancellation fee which is incorrect. This is not a cancellation but my contract is coming to end so why should there be a early cancellation fee??? Cant ask anyone asthma consultants are absolutely useless with knowledge.

I have never been more eager to cancel a contract, businesses have zero effort when it comes to providing Customer service and Vox is the top of that list. Their online portal is just as terrible tickets are opened for days and closed without getting feedback

My advice would be to stop going to these companies that offer better prices , because they clearly cutting costs on customer service