HM
Henk M

1 reviews | Active since Aug 2023

22 Aug 2023, 19:36

Worst experience ever

One star is too gracious, worse service ever, long waiting time to customer care centre, whatsapp also useless, portal useless except for accounts, they know when to collect, losing income due to no connection, no explanations given, very disappointed 😢, maybe I should switch to a different provider and take people with me, poor for a big company like this, currently wouldn't recommend vox to anyone, but I am ashamed for people I did recommend

0
Replies (2)
Vox Telecom
Vox Telecom's reply22 Aug 2023, 21:09
Official
 Good day  Henk M Thank you for your post. Kindly note that the details of your complaint has been sent to the Technical team for assistance. We will contact you directly to assist with the complaint. Kind Regards, Vox 
Vox Telecom
Vox Telecom's reply24 Aug 2023, 12:42
Official
Good day, Henk M
 
Thank you for your patience while this matter was being investigated.
 
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
 
Kind Regards,
Vox