Worst experience ever!!!

Onley reason I give one star is because I can’t give zero. My fiber line was working perfectly fine up until this morning and then had/still no network from 09H00. Vumatel arrived and looked at the problem and advised that my line was cancelled which was a bit of a shock to me as I work from home and that I must contact VOX to sort the problem out.

I contacted VOX and was advised that Vumtel is responsible for this problem I also asked who gave the authorisation for cancelling the line and was advised it must have been a system error which I find very ridicules. I was then advised by the VOX technician that Vumatel will never admit that they are in the wrong for the cancelling of the line.

I was then advised that I will have to wait 24 to 48 hours for the problem to be resolved which really is unacceptable for something that was working just fine in the first place. So now I must pay for something that is NOT WORKING and that I did not give authorisation for to be cancelled and are unable to work.

I don’t care whose problem it is but this needs to be fixed ASAP and I also still want to know who gave you the right to cancel the line and why was I not informed and up until now I have received no feedback from anyone.

Really a horrifying experience.