DG
Daniel G
1 reviews | Active since Jun 2022
15 Jun 2022, 14:12
Worst experience ever
Vox telecom mis led me in the sales department. They then ignored my cancelation request. Because I needed Fibre I went ahead with the installation and I have taken up a 50mbps line. I'm currently getting speeds of 0.27 on download. Pathetic technical team. Pathetic customer service. Pathetic sales.
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Replies (2)
Vox Telecom's replyOfficial
15 Jun 2022, 15:45Good day, Daniel G
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply15 Jun 2022, 15:45
Official
Good day, Daniel G
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
17 Jun 2022, 07:11Good day, Daniel G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues on the wifi were resolved. The firmware was updated and
Wifi frequency adjusted
The sales team also confirmed they have been in contact and received confirmation that you do not want to continue with the cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues on the wifi were resolved. The firmware was updated and
Wifi frequency adjusted
The sales team also confirmed they have been in contact and received confirmation that you do not want to continue with the cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply17 Jun 2022, 07:11
Official
Good day, Daniel G
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues on the wifi were resolved. The firmware was updated and
Wifi frequency adjusted
The sales team also confirmed they have been in contact and received confirmation that you do not want to continue with the cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the slow speed issues on the wifi were resolved. The firmware was updated and
Wifi frequency adjusted
The sales team also confirmed they have been in contact and received confirmation that you do not want to continue with the cancellation.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox