AB
ANTOINETTE B
1 reviews | Active since Jul 2020
21 Jan 2023, 19:13
WORST EVER FIBRE INSTALLATION WITH NO INTERNET CONNECTION!
Worst EVER service, IF you can call it service at all! We were literally screened as if we app**** for a R2 000 000 homeloan with someone who has never dealt with us. After EVENTUAL approval our router was delivered & fibre was installed. AND THAT WAS THE END OF IT TOO. We have NO internet password or login details and NO ONE has contacted us either. We have made contact with VUMA who installed it who now says its outh of their hands as the fibre shows active and we need to contact VOX. We have tried to no avail. You just can't get through or get transferred from 1 to another! This has been going for 2 months now!! UNBELIEVABLE SUPPLIER WHO CLEARLY DOES NOT GIVE A DAMN!
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Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
21 Jan 2023, 19:51Good day, ANTOINETTE B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply21 Jan 2023, 19:51
Official
Good day, ANTOINETTE B
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
AB
ANTOINETTE B's updateReviewer Update
21 Jan 2023, 20:32Just received a missed call from Vox & that was it.... they don't call again & I will not waste anymore time or money on calling them!
AB
ANTOINETTE B's update21 Jan 2023, 20:32
Reviewer Update
Just received a missed call from Vox & that was it.... they don't call again & I will not waste anymore time or money on calling them!
AB
ANTOINETTE B's updateReviewer Update
21 Jan 2023, 20:55And now have received a text message that we must call them BACK! I WOULD SUGGEST NO ONE TAKES UP FIBRE WITH VOX OR VUMA! No Matter what they offer or discount for! There's a reason they have such specials! Because they do NOT GIVE you any service at all! Its all promises going NOWHERE!
AB
ANTOINETTE B's update21 Jan 2023, 20:55
Reviewer Update
And now have received a text message that we must call them BACK! I WOULD SUGGEST NO ONE TAKES UP FIBRE WITH VOX OR VUMA! No Matter what they offer or discount for! There's a reason they have such specials! Because they do NOT GIVE you any service at all! Its all promises going NOWHERE!
AB
ANTOINETTE B's updateReviewer Update
24 Jan 2023, 13:07We have been contacted by a "technician" who has now sent ONLY a link with NO explanation as to why we have waited 2 months for ANY response, and now when we tried the link, it only says the following: Failed to connect to the router locally or the router has already been installed. Please contact the Vox Service Centre on *** for further assistance.
We WANT A MANAGER OR SOMEONE IN CHARGE TO CONTACT US IMMEDIATELY OR ELSE A IMMEDIATE REMOVAL OF THEIR EQUIPMENT FROM OUR PREMISES IS EXPECTED unless they want us to remove it and throw it away. This can easily be done in less than 2 minutes. The onus is now on VOX to have this resolved, and please see this as an official notice of us removing the equipment ourselves as well as a complete cancellation of any fibre connection with NO FEES PAYABLE as we have NOT BEEN OFFICIALY supl**** with ANY fibre connection since installation 2 months ago! We therefore are NOT LIABLE for ANY costs or installation charges as per any initial agreement, since you (VOX) have not adhered to your part of the agreement!
We WANT A MANAGER OR SOMEONE IN CHARGE TO CONTACT US IMMEDIATELY OR ELSE A IMMEDIATE REMOVAL OF THEIR EQUIPMENT FROM OUR PREMISES IS EXPECTED unless they want us to remove it and throw it away. This can easily be done in less than 2 minutes. The onus is now on VOX to have this resolved, and please see this as an official notice of us removing the equipment ourselves as well as a complete cancellation of any fibre connection with NO FEES PAYABLE as we have NOT BEEN OFFICIALY supl**** with ANY fibre connection since installation 2 months ago! We therefore are NOT LIABLE for ANY costs or installation charges as per any initial agreement, since you (VOX) have not adhered to your part of the agreement!
AB
ANTOINETTE B's update24 Jan 2023, 13:07
Reviewer Update
We have been contacted by a "technician" who has now sent ONLY a link with NO explanation as to why we have waited 2 months for ANY response, and now when we tried the link, it only says the following: Failed to connect to the router locally or the router has already been installed. Please contact the Vox Service Centre on *** for further assistance.
We WANT A MANAGER OR SOMEONE IN CHARGE TO CONTACT US IMMEDIATELY OR ELSE A IMMEDIATE REMOVAL OF THEIR EQUIPMENT FROM OUR PREMISES IS EXPECTED unless they want us to remove it and throw it away. This can easily be done in less than 2 minutes. The onus is now on VOX to have this resolved, and please see this as an official notice of us removing the equipment ourselves as well as a complete cancellation of any fibre connection with NO FEES PAYABLE as we have NOT BEEN OFFICIALY supl**** with ANY fibre connection since installation 2 months ago! We therefore are NOT LIABLE for ANY costs or installation charges as per any initial agreement, since you (VOX) have not adhered to your part of the agreement!
We WANT A MANAGER OR SOMEONE IN CHARGE TO CONTACT US IMMEDIATELY OR ELSE A IMMEDIATE REMOVAL OF THEIR EQUIPMENT FROM OUR PREMISES IS EXPECTED unless they want us to remove it and throw it away. This can easily be done in less than 2 minutes. The onus is now on VOX to have this resolved, and please see this as an official notice of us removing the equipment ourselves as well as a complete cancellation of any fibre connection with NO FEES PAYABLE as we have NOT BEEN OFFICIALY supl**** with ANY fibre connection since installation 2 months ago! We therefore are NOT LIABLE for ANY costs or installation charges as per any initial agreement, since you (VOX) have not adhered to your part of the agreement!
Vox Telecom's replyOfficial
25 Jan 2023, 08:42Good day, Antoinette B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the connectivity issues were resolved after the Mikrotik router were installed and Auto provisioned successfully.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the connectivity issues were resolved after the Mikrotik router were installed and Auto provisioned successfully.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply25 Jan 2023, 08:42
Official
Good day, Antoinette B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the connectivity issues were resolved after the Mikrotik router were installed and Auto provisioned successfully.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our onsite technical support team that the connectivity issues were resolved after the Mikrotik router were installed and Auto provisioned successfully.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox