SU
Simone U
1 reviews | Active since Dec 2022
10 Jan 2023, 10:33
Worst ever!!!
Absolutely ridiculous!!! Customer service??? What Customer service, all I get is automated replies. Try phoning.. can never get through. Placed my order on the 6th of December, and have not received any product or services yet they deducted money from my account, been trying to get this money refunded as I have cancelled any application I had with them and still no feedback!!! BEYOND FRUSTRATED!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
10 Jan 2023, 13:31Good day Simone U Thank you for your enquiry. Kindly note that we have noted the above and have escalated your matter for assistance We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's reply10 Jan 2023, 13:31
Official
Good day Simone U Thank you for your enquiry. Kindly note that we have noted the above and have escalated your matter for assistance We will investigate the matter and provide feedback to you soonest. Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
10 Feb 2023, 10:17Good day, Simone U
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The refund has been processed successfully
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The refund has been processed successfully
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply10 Feb 2023, 10:17
Official
Good day, Simone U
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The refund has been processed successfully
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from the Accounts team that the billing query has been resolved.
The refund has been processed successfully
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox