Worst customer support - VOX TELECOM

I have no connectivity since 25 April 2023. Despite numerous calls to VOX, this remains unresolved, 3 weeks later. Vox is yet to provide feedback to me, never mind actually resolving the issue.

I am paying for a service that is not working. I have also had to buy data and hotspot so my son could write his exams as he is a paraplegic and studies from home - which is in addition to all the airtime spent on calling VOX. Worst customer support ever!!!

Despite several requests to have a manager call me back, all I get is how sorry they are and that they will escalate the matter.

Seriously??? 3 weeks with no connectivity??? Worst service ever.

Vumatel called this morning to confirm that there is no issue on their side so I am speechless. What is taking so long and why can't it be fixed???