Worst customer support

Item: Vox Telecom
Rating: 1
Author: Laurence G

I have been experiencing connectivity issues for the past two weeks, I called the technical department to try and have this resolved with no success. According to their technician that line does not belong to them it sits with another company furthermore he informed me that is will take a week to get this issue resolved and if you send someone on site it does not mean that the issue will be resolved

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

16 Sept 2022, 15:54

Good day ,Laurence G

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

Thank you , we received the ticket that was logged today 16 Sep 22 at 15:43 , Your *** .

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply16 Sept 2022, 15:54

Official

Vox Telecom's replyOfficial

21 Sept 2022, 14:40

Good day, ,Laurence G

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Metrofibre restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply21 Sept 2022, 14:40

Official