Worst Customer Service & Worst Accounts Dept!

I have never experienced such bad customer service. Everybody I have spoken to have only passed me on to the next person.

I ordered a cancellation on my previous Vumatel Fibre line and I also requested that the cancellation fee be take in 3 payments but I was debited the entire cancellation fee once off. I have been calling the accounts department to try and fix this issue but no one has been able to assist me.

Secondly, my previous fibre line was cancelled a week before the agreed date - Some guy called Saheel said he would request that they pay me the balance but I am still waiting for communication on this.

I used to recommend Vox so highly but after this, I do not recommend them to anyone! Rather use mweb.