Worst customer service. They don't care

I haven't found a more non customer centric companyjust another telkom and I think they have defeated their own purpose. All I hear is terms and conditions. I'm not a human to them and that's the reason why they are so poor at customer service. They don't understand their own business. Happy customers mean profit. Their staff aren't trained managers there don't know what their role or purpose is. It's pathetic. Don't get me wrong they have some wonderful staff but it's not consistent and when it comes to retention they don't have what it takes. They just don't care. The one thing you need to continue to run a business successfully.

They speak to me and communicate with me just as above.