Worst Customer service, shocking policy to make a buck...

Very unprofessional service from your call center agent Catherine. I requested a termination of one of my lines from the end of July via email yesterday (6th of July) today I called in after missing a call from your call center earlier today and was transferred to Catherine with no luck of getting through, I was then called back and met with a very rude individual from the start of the call, Catherine. I told Catherine I would like to cancel one of my lines and she advised that it will only be cancelled at the end of August, when I asked why given that it is still the beginning of July, I was told over and over again that its the policy and nobody can change that, in her utterly rude and dont care attitude, manner, i requested to speak to her supervisor at which point she mentioed that there is no supervisor to speak to and no supervisor can assist me, i ended the call as she continued repeating what was already said, over and over again, please get back to me so I can cancel both my lines with your establishment, I have been with Vox since 2019 and I must say, your customer service went from a 10 to a 0, you need to train your staff on the basics, such as Respect and manners before customer service.