NL
Nandi L
1 reviews | Active since Oct 2022
14 Nov 2023, 12:05
Worst customer service in South Africa.
To whom it may concern.
We have canceled this account with VOX due to bad customer service on the 24th of May 2023.
According to our contract and records we have canceled the service after a two year period and therefore the hardware provided was fully paid for.
On the 26th of September we received a email regarding the collection of the router, I have send an email regarding this to VOX as the router is as per contract fully paid.
We have know received a demand letter from an collection agency for the amount of R1000.!
Please find attached document ,that was send to me during the cancelation period.
I demand that you rectify this as soon as possible.
Regards
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
14 Nov 2023, 13:23Good day, Nandi L
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to assist.
.As per subscriber agreement,
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rent to-own contract.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to assist.
.As per subscriber agreement,
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rent to-own contract.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply14 Nov 2023, 13:23
Official
Good day, Nandi L
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to assist.
.As per subscriber agreement,
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rent to-own contract.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the debtors team to assist.
.As per subscriber agreement,
8.6. Ownership of the Equipment vests in the Vox. Equipment is not subject to a rent to-own contract.
We will provide feedback to you soonest.
Kind Regards,
Vox
NL
Nandi L's updateReviewer Update
14 Nov 2023, 15:49Good day Vox team
As per my understanding the equipment /router becomes your property after the period of a two year contract. .
I spoke to a agent on the same day as my cancelation and was never informed about this , the agent also confirmed that there was no outstanding fees .
ONLY in September a email was send to me regarding the collection of the router. 3 months later!
Ps . My new service provider is outstanding!
As per my understanding the equipment /router becomes your property after the period of a two year contract. .
I spoke to a agent on the same day as my cancelation and was never informed about this , the agent also confirmed that there was no outstanding fees .
ONLY in September a email was send to me regarding the collection of the router. 3 months later!
Ps . My new service provider is outstanding!
NL
Nandi L's update14 Nov 2023, 15:49
Reviewer Update
Good day Vox team
As per my understanding the equipment /router becomes your property after the period of a two year contract. .
I spoke to a agent on the same day as my cancelation and was never informed about this , the agent also confirmed that there was no outstanding fees .
ONLY in September a email was send to me regarding the collection of the router. 3 months later!
Ps . My new service provider is outstanding!
As per my understanding the equipment /router becomes your property after the period of a two year contract. .
I spoke to a agent on the same day as my cancelation and was never informed about this , the agent also confirmed that there was no outstanding fees .
ONLY in September a email was send to me regarding the collection of the router. 3 months later!
Ps . My new service provider is outstanding!
Vox Telecom's replyOfficial
17 Nov 2023, 10:38 Good day, Nandi L
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply17 Nov 2023, 10:38
Official
Good day, Nandi L
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox