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Nilfa S

1 reviews | Active since Jan 2023

06 Jan 2023, 16:04

Worst customer service from VOX

Changed packages with Vox with the promise there would be no break in service. No wifi since 1 Jan (6 days now). Multiple calls to call centre who say they need project team to set up new user name and password. No answer from project team. Spent hours and R100's of rands on calls to vox. Pathetic service i will never recommend them. This is the worst customer experience i have ever had. Account number for the new account ***. Some assistance please.

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Replies (2)
Vox Telecom
Vox Telecom's reply06 Jan 2023, 17:08
Official
Good day  Nilfa S Thank you for your enquiry. Kindly note that we have escalated the matter for assistance to our Project Management team.
 We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 

Vox 

Vox Telecom
Vox Telecom's reply15 Jan 2023, 19:08
Official
 Good day Nifla S

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that your line has been activated 

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox