JS
John S
1 reviews | Active since Jul 2013
30 Mar 2023, 10:15
Worst Customer Service Experience Ever !!!
Extremely poor after sales and technical service. Once this company took my Fibre order 2 weeks ago I have had zero feedback from them. I have phoned overv20 times, WhatsApp and Emailed numerous times with no results or response. On ghe occasion that I did get a gold of someone I'm always told thatvmy message will be forwarded to a manager or escalated. Nothing comes if it. The original salesman is MIA and does not respond to calls or his WhatsApp. I'm not even able to cancel as their automated switchboard keeps dropping calls. No one seems to take any action or responsibility at Vox, imagine the after sales service once you start paying monthly instruments.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
30 Mar 2023, 10:41Good day, John S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply30 Mar 2023, 10:41
Official
Good day, John S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
JS
John S's updateReviewer Update
03 Apr 2023, 16:18Still waiting for the technical manager to contact me, Projec Manager to call me with avprogress report or anyone from Vuma to arrange for a site installation. It seems that the promised response given by Vox is as empty as the promise of excellent service.
JS
John S's update03 Apr 2023, 16:18
Reviewer Update
Still waiting for the technical manager to contact me, Projec Manager to call me with avprogress report or anyone from Vuma to arrange for a site installation. It seems that the promised response given by Vox is as empty as the promise of excellent service.
Vox Telecom's replyOfficial
05 Apr 2023, 08:18Good day, John
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation has been scheduled.
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation has been scheduled.
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox
Vox Telecom's reply05 Apr 2023, 08:18
Official
Good day, John
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation has been scheduled.
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Network Provider installation has been scheduled.
The Project Management team will remain in contact with you until the service installation and activation has been completed.
Kind Regards,
Vox