Worst customer service experience

This one star I`ve rated this company doesn't even deserve it at all,i have been requesting for my refund from before the 27th April 2024,it is now the 14th May and nothing is being done about it instead when i call requesting this my calls gets cut off and the lady by the name of Kgomotso has done nothing with this situation ,but send me from pillar to post lying about my money...this matter will be taken further and the customer service for Vox is beyond terrible for a paying customer,will most defiantly not be using them any more.