Worst customer service EVER !!!!!!

I have never in my life came accross such nonsens service. I am getting trhe run around and i am WITHOUT connection for a week now. Vox send me an email stating that my line is active in mny new flat,they have send me a router that was supposed to be plug and play. The router does connect but WITHOUT internet. Upon calling the technician they cant solve my problem. The consultants does not know how to answer me. The project manager Lialize now said that there is another service provider in the new flat, but guess what VOX has taken my Prorata money for the month. How pathetic is that? I am over this and i am cancelling my servioces with you. TODAY still. Please be aware people VOX is playing us. They were so efficent in taking my order and cancelling my other order but up to now NO ONE can phone me back, it all is my money phoning them and still with no luck. Please assist me?