Worst customer service ever!

The worst experience I have ever had with an internet service provider. Starting December 2019 we had to wait weeks for Vox to get back to us when we ordered fibre from them. They finally decided to assist us when we threatened to go somewhere else. For the past month we have been complaining about our fibre connection. Poor or no connectivity every day. A multitude of phone calls later, and call centre agents doing the same thing over and over with no result, we get told they can only assist us in two weeks time, because new installations take precedent over paying customers (their words, not mine). PATHETIC!!!