worst customer service EVER!

after 2 month of ongoing problems (since middle of August), with paying for a 10meg line and receiving between 0,3 and 1,2 download speed and our superphone not working, losing business along the line - the only answer we hear almost on a daily basis - when we call Vox again to follow up - is: we will escalate your problem.<br> neither Fatima, Joanne, Philip or walter van der wath can be bothered to give us any feedback, or to find a solution to our problem!!! <br> it is absolutely pathetic! - every time I call in and want to speak to somebody, who i spoke to before and is aware of our problems, the only answer I get: \if you don't tell me the problem